Users can now mark the orders as “cancelled” from Anchanto OMS for the offline stores orders only
Step 1. Go to order module – New orders – select the order which has to be marked as cancelled
Step 2. Click on ”Action button, scroll down to see “Mark Orders Cancelled” and click on it to see the orders in the ”Cancelled”
Step 3: To cancel an order, select the appropriate reason from the drop-down menu.
Step 4 : Tick the checkbox if you wish to revert the stock and then click on "Confirm"
Step 5: Click on "Confirm" to proceed. This will redirect you to "Bulk Activities", where the status of order can be checked
1.For some sales channels , the order has to be cancelled from the respective sales channel and the same will be synced to OMS UI.
2.If your orders are complete in OMS, the status of the order in WMS will also be Complete, and if you cancel your order in OMS, the order will only be canceled in WMS.
Please find below the attached video link for your reference -