When the same SKU ID presents for multiple products on marketplace, those products will not be synced to Anchanto OMS due to duplicate SKU ID.


To solve the product unsync due to duplicate SKU's ID, please follow the below steps:


Step 1: Navigate to catalogue module and select the dropdown of unsync tab. Then select Duplicate SKU's ID 

 Graphical user interface

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Step 2: The system will show the list of products that not synced to OMS due to duplicate SKU's ID 


Step 3: The user is required to login seller's platform and change the SKU code of those products present in duplicate SKU's ID tab. The user must ensure that each SKU code /  ID  is unique in the marketplace and delete any duplicate SKUs from the relevant marketplace


Step 4: Go to integration module - ecommerce channels, select the store that user updated the SKU code in step 3. Click on the three vertical dots and select product sync to sync the product with updated SKU to Anchanto OMS.