When the single product and group product are having the same SKU ID, those products will not be synced from marketplace to Anchanto OMS due to Same Parent and Variation SKU.


To solve the unsync product due to same parent and variation SKU, please follow the below steps:


Step 1: Navigate to catalogue module and select the dropdown of unsync tab. Then select Same Parent and Variation SKU


Step 2: The system will display the list of products that not synced to Anchanto OMS due to same parent and variation SKU (single product and group product are having the same SKU)

The user can click on the product name to read the detail of error message


Step 3: The user is required to login seller's platform and change the SKU of either single product or group product to make sure each product is having unique SKU ID. The user can search for the product on platform by using the SKU code or marketplace product ID which was given in step 2. 


Step 4: Go to integration module - ecommerce channels, select the store that user updated the SKU code in step 3. Click on the three vertical dots and select product sync to sync the product with updated SKU to Anchanto OMS.