Hello Everyone,


We are very excited to share the new enhancement as an option for Priority Delivery in the Anchanto Order Management (OM). This document will help you to understand the need, key features, pre-requisites, and important notes of the launched feature.  


Use Case:


The new feature that supports Priority Orders from Lazada on Anchanto OM. This feature helps eligible sellers to fulfill orders faster and enhance the end-user experience. Now, the priority tag will be shown along with the Service Level Agreement (SLA) in the OMS, making it easy for sellers to identify and process such orders with the given SLA by Lazada.


Enhanced Capabilities : 

  1. Capture the priority fulfilment tag and display it as 'Priority' against relevant orders in the Anchanto OM.
  2. Added a new column 'Order pack before' in the New orders tab to track down Ready to ship date/ SLA received from Lazada.
  3. Added the 'Order pack before' column in the new order export.
  4. Provision to send the tag and order pack SLA to WMS3 and OMS open and user API for better integration.


Benefits: 

  1. Improved End-User Experience: By fulfilling orders faster, the priority tag feature helps to enhance the overall end-user experience. Customers are more likely to return for future purchases if they have a positive experience.
  2. Streamlined Order Management: The priority tag feature makes it easier for sellers to manage their orders by providing a clear indication of which orders require priority fulfilment. This can help to optimize order processing and reduce errors.
  3. Enhanced Visibility: The 'Order pack before' column in the new orders tab and export provides sellers with greater visibility into the SLA received from Lazada, enabling them to better manage their order fulfilment processes.
  4. Increased Efficiency: By integrating with WMS3 and OMS open and user API, the priority tag feature provides sellers with a more streamlined and efficient order fulfilment process.
  5. Competitive Advantage: Eligible sellers who use the priority tag feature can gain a competitive advantage by fulfilling orders faster than their competitors. This can help to attract and retain customers and grow their business.


FAQs: 


Q: What is the priority tag feature in Lazada?

A: The priority tag feature in Lazada enables eligible sellers to fulfil orders faster and enhance the end-user experience. 


Q: How is the priority tag shown in the OMS?

A: The priority tag is shown in the OMS as an icon against the relevant order. 


Q: What is the purpose of the "Order pack before" column in the New Orders tab?

A: The "Order pack before" column in the New Orders tab is used to track down the Ready to ship date/SLA received from Lazada. 


Q: Can I export the "Order pack before" column in the new order export?

A: Yes, the "Order pack before" column is available in the new order export. 


Q: Can I send the priority tag and order pack SLA to WMS3 and OMS open and user API?

A: Yes, provision has been made to send the priority tag and order pack SLA to WMS3 and OMS open and user API.


Q: Can I customise the priority tag icon that appears in the OMS?

A: No, the priority tag icon is a standard feature and cannot be customised.


Q: Will the 'Order pack before' information be available for orders that are not eligible for the priority tag feature?

A: No, the 'Order pack before' information is only available for orders that are eligible for the priority tag feature. 



User Interface for the Feature:

To view the priority delivery orders, follow the steps below:

  1.  Login > Order Module > New Orders Tab 
  2. Select a Lazada store
    • With No Priority (without SLA): 

    • Priority appear if marked on Lazada (with SLA):



Released Version:

  • Anchanto OM Version: V3 

 


We hope these features contribute to an effortless user experience for you.

In case of any queries, please reach out to us through any of our Helpline Channels.

 

 



Confidential Document | Anchanto Pte Ltd | www.anchanto.com